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FAQ

Q Will design schemes and molds be retained for long-term repeat orders?

Yes. Exclusive design and mold files are established for long-term customers. They can be directly reused for repeat orders, avoiding re-design and mold opening, and greatly shortening delivery cycles.

Q Can you provide after-sales maintenance or replacement parts for damaged props?

Long-term after-sales guarantee. Exclusive mold/design files for long-term customers ensure quick, matched replacement parts. Detailed remote maintenance guidance provided. Short production cycle and fast logistics for replacements, reducing long-term costs.

Q Do you provide eco-friendly props and support cross-border logistics/tariff optimization?

Yes. Eco-friendly materials (FSC wood, degradable plastic) and recyclable designs, meeting international supermarket standards. Global door-to-door logistics supported; professional team assists tariff optimization and provides full customs clearance documents.

Q How to ensure mass production consistency with samples? What are acceptance criteria?

Zero discrepancy risk. Mass production uses same materials, molds and processes as samples. 20+ QC team conducts 1:1 sample comparison + contract standard inspection. Criteria: ±1mm tolerance, 100% material compliance, no printing deviation, stable structure. Sampling report provided; on-site/video inspection supported.

Q How are production delivery and mass order payment arranged?

Stable, controllable and safe. 5M+ annual capacity with 2 factories; automated lines + dedicated schedules ensure peak-season on-time delivery. Lead time: 5-10 days for samples, 10-30 days for mass orders; urgent orders prioritized. Payment: 30% deposit + 70% balance after quality inspection (photos/videos); flexible terms for long-term VIPs.

Q Do you have full-process capabilities from conceptual design to implementation?

One-stop full-process service. Covers creative concept, detailed design, sample confirmation, mass production, packaging to global door-to-door logistics. No multi-supplier docking needed. 15-year designated partner for Walmart small appliance displays, ensuring smooth processes.

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